Contact information
We are here to help. If you have a question about your order, a product or any of our policies, get in touch with the VALUEHUB team.
How to Reach Us
Email: contact@valuehub-store.com
Mailing address:
VALUEHUB
Rua Lopes 118
1900-301 Lisboa
Portugal
Customer support hours: [Monday to Friday, 9:00 to 17:00 (Lisbon time)]
Response Time
We reply to all emails within [1 to 2] business days. Messages received on weekends or public holidays are answered on the next business day.
Before You Write
To help us answer faster, please include:
- Your order number
- The email address used at checkout
- A short description of your question or issue
- Photos, if your item arrived damaged, defective or incorrect
Returns
Please do not send items back to the address above without contacting us first. Email contact@valuehub-store.com and we will send you return instructions. See our Refund Policy for details.
Privacy Requests
For questions about your personal data or to exercise your privacy rights, email contact@valuehub-store.com. See our Privacy Policy for details