Shipping policy
At VALUEHUB, we want your order to reach you safely and on time.
1. Order Processing Time
Orders are processed within [1 to 3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During busy periods, processing may take longer, and we will keep you informed.
2. Shipping Methods and Delivery Times
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | [5 to 10] business days |
| Express Shipping | [2 to 5] business days |
Delivery times start after your order has been processed and shipped. They are estimates and may vary due to carrier delays, customs or events beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order. [Free shipping may be offered on orders above a minimum amount.]
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and link. Tracking information may take up to 48 hours to update after shipment. If you have not received tracking details within [5] business days of ordering, contact contact@valuehub-store.com.
5. International Shipping
We ship to many countries worldwide. Please note:
- Delivery times for international orders may be longer.
- Customs duties, import taxes and fees may apply and are the responsibility of the customer, unless stated otherwise at checkout.
- We are not responsible for delays caused by customs clearance.
6. Incorrect Address
Please double-check your shipping address before completing your order. VALUEHUB is not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at contact@valuehub-store.com, and we will do our best to correct it before shipping.
7. Delivery Problems
- Delayed order: If your package is late, check the tracking link first, then contact us.
- Lost package: If tracking shows no movement for [10] business days, contact us and we will open an investigation with the carrier.
- Damaged package: Take photos and email us within [7] days of delivery. We will arrange a replacement or refund.
- Failed delivery: If a carrier cannot deliver your package, it may be returned to us. Re-shipping costs may apply.
8. Contact Us
For any shipping question, email contact@valuehub-store.com.