Refund policy

Thank you for shopping at VALUEHUB. If you are not completely satisfied with your purchase, we are here to help.

1. Return and Refund Window

You may request a return or refund within [30] days of the delivery date. If you are located in the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

2. Conditions for Returns

To be eligible, your item must:

  • Be unused and in the same condition you received it
  • Be in its original packaging, with all tags, accessories and inserts
  • Include proof of purchase (order number or receipt)

3. How to Request a Return

  1. Email us at contact@valuehub-store.com with your order number and the reason for the return.
  2. Include photos if the item arrived damaged, defective or incorrect.
  3. Our team will reply with return instructions and the return address.
  4. Pack the item securely and ship it back using a trackable service.
  5. Send us the tracking number so we can follow your parcel.

Please do not send items back without contacting us first. Returns sent without prior approval may not be processed.

Return address: VALUEHUB, Rua Lopes 118, 1900-301 Lisboa, Portugal

4. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect. In those cases, VALUEHUB will cover the cost.

5. Refund Processing

Once we receive and inspect your return, we will email you to confirm the result. Approved refunds are issued to your original payment method within [5 to 10] business days. Your bank or card provider may need additional time to show the credit.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within [7] days of delivery at contact@valuehub-store.com with photos. We will offer a replacement or a full refund.

7. Non-Refundable Items

The following cannot be returned or refunded:

  • Personalized or custom-made items
  • Gift cards
  • Items returned after the return window
  • Items that show signs of use, damage or wear caused by the customer
  • Items marked as final sale

8. Late or Missing Refunds

If you have not received your refund after the stated time, check your bank account first, then contact your card provider. If the problem continues, email us at contact@valuehub-store.com.